The problems tenants contact us about most
Heating disrepair
No heating or hot water, a boiler that keeps breaking down or radiators that never get warm: your landlord…
Can I claim? →Leaks and water damage
Leaks from roofs, pipes, bathrooms or the flat above that your landlord has failed to trace and fix, and the…
Can I claim? →Damp, mould and wall problems
Damp patches, black mould, crumbling plaster, failed cavity wall insulation or a broken damp-proof course…
Can I claim? →Window and door disrepair
Rotten frames, broken glass, windows that will not open or close, failed double glazing, draughts and doors…
Can I claim? →Bathroom disrepair
Leaking baths and showers, cracked basins, mould that keeps returning, no hot water, broken extractor fans…
Can I claim? →Guttering disrepair
Blocked, broken or missing gutters and downpipes that pour water down the walls, causing penetrating damp…
Can I claim? →Plumbing disrepair
Burst or leaking pipes, blocked drains, no water pressure, faulty stopcocks and waste pipes that back up into…
Can I claim? →Structural disrepair
Subsidence, movement, tree root damage, failed lintels, dangerous stairs and balconies and other defects in…
Can I claim? →Cracks in walls and ceilings
Cracked plaster, render and brickwork that your landlord has ignored, from cosmetic cracks that hide damp to…
Can I claim? →Roof disrepair
Missing tiles, leaking flat roofs, defective flashing, rotten roof timbers and chimneys letting water in…
Can I claim? →Kitchen disrepair
Leaking sinks, broken units, dangerous worktops, faulty cooker connections, pests and damp that make the…
Can I claim? →Toilet disrepair
Blocked, leaking, cracked or constantly running toilets, broken cisterns and soil pipes, and homes left…
Can I claim? →Pest infestations
Mice, rats, cockroaches, bed bugs, ants and other infestations caused or allowed to continue by defects your…
Can I claim? →Ceiling disrepair
Stained, cracked, sagging or collapsed ceilings caused by leaks from roofs, bathrooms or the flat above that…
Can I claim? →Electrical disrepair
Dangerous wiring, tripping fuse boards, broken sockets and lights, no electrical safety certificate and water…
Can I claim? →Water leaks
Leaks come from outside (roofs, gutters, downpipes, window frames, pointing) and inside (pipework, radiators, baths, showers, toilets, washing machine connections and, in flats, the home above). A leak that has been "logged" but not traced is still your landlord's responsibility, and the damage it causes to plaster, decoration, flooring and your belongings can be claimed for.
Heating and hot water
Your landlord must keep the boiler, radiators, pipework and hot water system working, carry out an annual gas safety check and give you a copy of the certificate. Repeated breakdowns, a boiler that only works some of the time, or radiators that never get warm all count as disrepair.
Damp and mould
Rising damp, penetrating damp and condensation damp all have causes a landlord is responsible for: failed damp-proof courses, leaking gutters, missing ventilation, uninsulated walls and inefficient heating. Black mould is a health hazard, not a decorating issue. Social landlords must now meet the timescales in Awaab's Law.
Your rights are our priority
You should not have to accept a cold, damp or unsafe home. If you have reported problems and nothing has happened, we will deal with your landlord for you, get the repairs done and recover the compensation you are owed, on a no win, no fee basis.
Think you have a housing disrepair claim?
Tell us what is wrong with your home and we will check, free of charge, whether you can claim repairs and compensation on a no win, no fee basis.