How to complain
Email info@housingdisrepair.com, call 0330 223 8677 or write to us at the address in the footer. Tell us what happened, when, and what you would like us to do about it.
What happens next
- We acknowledge your complaint within 3 working days and tell you who is dealing with it.
- We investigate and give you a full written response within 8 weeks, usually much sooner.
- If your complaint is about the solicitors handling your claim, we will pass it to the firm's complaints partner and tell you how to contact them directly.
If you are still unhappy
You can ask the Legal Ombudsman to look at your complaint: legalombudsman.org.uk, 0300 555 0333. You normally need to do this within six months of our final response and within one year of the problem occurring. Concerns about a solicitor's conduct can also be raised with the Solicitors Regulation Authority at sra.org.uk.