Signs you may have a windows problems claim
- Windows that will not open, close or lock
- Rotten, swollen or crumbling frames
- Cracked or broken panes
- Condensation trapped between double-glazed panes
- Draughts and rain coming in around the frame
- External doors that do not shut or lock securely
Windows and doors are part of the structure
Window frames, sashes, glass, external doors, their hinges and locks are all part of the structure and exterior of your home, so under Section 11 of the Landlord and Tenant Act 1985 your landlord must keep them in repair. Windows that let in rain or wind also cause damp, mould and excess cold, which make the home unfit under the Homes (Fitness for Human Habitation) Act 2018, and doors that do not lock are a security hazard.
Common problems
- Timber frames rotten from years without paint, so the window no longer holds the glass safely.
- UPVC windows with failed hinges, handles or locking mechanisms, leaving them permanently open or permanently shut.
- Double glazing with broken seals, so the panes mist up and the window no longer insulates.
- Cracked or broken glass left boarded up for months.
- Windows in upper floors with no restrictors or that cannot be used as a fire escape.
- Front and back doors that have dropped, do not close, or have broken locks.
Why it matters
A window that cannot be opened means no ventilation and more condensation. A window that cannot be closed means cold, rain, noise and insecurity. A door that does not lock puts you and your belongings at risk. Children can be injured by broken glass or fall from windows without restrictors.
What you can claim
- Repair or replacement of the defective windows and doors, including locks and glazing.
- Compensation as a percentage of rent for the period affected, higher where security or safety was compromised.
- Extra heating costs caused by draughts.
- The cost of belongings damaged by rain coming in.
Evidence that helps
Photograph the frames, glass and locks. Film a window that will not close or a door that will not lock. Keep a note of how long any boarded-up pane has been left.
Think you have a housing disrepair claim?
Tell us what is wrong with your home and we will check, free of charge, whether you can claim repairs and compensation on a no win, no fee basis.
Window and door disrepair: your questions answered
My front door does not lock. How fast should it be fixed?
A door that cannot be secured is an emergency repair that should be made safe the same day. Delay strengthens your claim considerably.
Is misted double glazing disrepair?
Yes. Failed sealed units no longer perform as insulation and are considered out of repair; replacing the glazed unit is the landlord's responsibility.
I replaced a broken window myself. Can I get the money back?
If the landlord was told and failed to act, the reasonable cost can be claimed as part of your compensation. Keep the receipt.
Who is responsible for internal doors?
Internal doors are not usually covered by Section 11 unless they are fire doors or were defective at the start of the tenancy, but your tenancy agreement may add them.